Ordering

Within 24 hours of placing the order, the confirmation team confirms the order through a confirmation call with the customer in which only the customer's data and product name are confirmed, and the timing of the calls is from 11 in the morning until 9 In the evening, if the order is registered on the website before 7 pm, the order is confirmed on the same day to go out for delivery the next day, and in the case of registration after 7 pm, it is confirmed on the next day to go out for delivery the next day.

Order Suspended

In the event that the first confirmation call is not answered, the client will be tried again on the same day. In case of no response, we make a fifth, sixth and seventh attempt on the third day, the request will be suspended after all seven attempts are exhausted.

Order Confirmed

After confirming the order, the date of receiving the customer will be calculated according to the governorate to which he belongs, and the official delivery dates: Cairo, Giza and Alexandria within two working days, Lower Egypt and Qalyubia governorates within three working days, Governorates Upper Egypt, Sinai, Matrouh and the Red Sea from two to five working days.

Waiting for the shipping company

Shipment is being processed and the shipping company is waiting to receive the product from our warehouse.

Delivering

The order has been delivered to the shipping company and will reach the customer during the official shipping dates, and the representative will contact the customer to set an appropriate date and day.

Delivery Suspended

The order was suspended in several cases, namely, the customer did not respond to the calls of the shipping company's representative, there was any problem with the address, or the delivery was postponed through the customer, and the order was temporarily suspended until the address was clarified Or send another number from the merchant to us, or on the day specified for receipt.

Cancel or reject the request

The order has been suspended in several cases, namely the customer's failure to respond to the calls of the shipping company's representative, or the presence of any problem in the address, or delaying the delivery. If the customer rejects the order or cancels it for any reason, the order is Changed the status of the request to "Rejected" with an explanation of the reason in the notes.

Delivered

When the order has been successfully delivered and its value is collected by the shipping and delivery company representative, the account will show that the order has been delivered.