Exchange, Return and Refund

The customer submits a request for an exchange, return, or refund of collectibles in the event of a complaint about the product. By opening the site, logging in to the account, and applying for an exchange, return, or refund by creating a ticket on our website from here, it's also possible to send a WhatsApp message to the following number: 00201013785551, knowing that the number works for WhatsApp service only and not for calls.

In the case of approval, the representative will reach the customer within 3-5 working days, and in the case of rejection, the reason for rejection will be written in the tracking of the request.

In the event of a return, the amount will be transferred to the cash number shown in the order 72 hours after the product arrives at the stores in order to check the product and ensure its condition.

In the event that there is no defect or problem with the product, 30% of the value paid will be deducted.